Porcelain mug 350 ml w/acacia lid in color box SAKURA

All Easy Life product are fragile and delicate, with the shipment of these good some problems could happens, such as:

• Missing products
• Non compliant products
• Faulty products
• Broken products
• Items not delivered

If one of these situations happens, Easy Life could ask you to provide information about the fault or non compliance, including photograph of the product. If you have received a faulty or non compliant product, you must report it within 30 days of receiving it. Easy Life after carrying out the quality checks to verify the actual problem of the product, could decide whether to authorise the replacement or to return the amount. Easy Life could also ask you to return the faulty or non compliant product.

Most of Easy Life goods are partially made by hand process. This means that airbrush colors, decal decorations, baked products could have different colours and different shapes. Tiny imperfections are a distinctive characteristic that proves and adds value to craftsmanship. In particular, decal decorations are made by hand: stickers decorations placed on the surface will never perfectly line up. All of these imperfections should be considered a normal characteristic: a tiny imperfection on the surface, a minimal chromatic change, one tiny black dot, a blurry bottom are part of our products. These characteristics will not be considered defaults and they will not give you the right to ask for replacement or refund. It’s important to underline that our goods are not identical one to others and small differences between one to others are parts and real characteristics of the design and represent the real uniqueness of every Easy Life item.

Most of the boxes of Easy Life goods are colourful and well designed. It could happen that due to the shipments or packaging solutions the boxes will receive some faults - keeping the goods in it unbroken. In this case Easy Life will not replace the box for the customers. It will be replaced only in case of return of goods.