Right Of Return | Easylife Boutique

Right of withdrawal and return request

The Consumer, meaning the natural person who makes the purchase for purposes unrelated to their business, commercial, craft or professional activity, has the right to withdraw from the contract without giving any reason within 14 days.

For goods purchased online, the 14-day period begins on the day on which the Consumer, or a third party other than the carrier and designated by the Consumer, acquires physical possession of the goods. In the case of multiple goods ordered in a single order and delivered separately, the period begins upon delivery of the last item; in the case of goods consisting of multiple lots or pieces, upon delivery of the last lot or piece.

The online function for exercising the right of withdrawal is available below and remains accessible during the 14-day period starting from delivery:

Withdraw from the contract here

The function allows the Consumer to identify the order, select the products concerned, confirm the necessary information, view a summary and submit the declaration using the dedicated confirmation function. After confirmation, the system sends a receipt without undue delay to the email address provided, containing the submitted declaration, its identification code, and the date and time of submission.

To comply with the 14-day period, it is sufficient for the withdrawal declaration to be sent before the available period expires. Sending the declaration through the online function does not automatically trigger a refund and does not automatically arrange transport of the returned goods.

Use of the online function is recommended but not mandatory. The Consumer may also exercise the right by sending, within the same period, an explicit declaration to the email address info@easylife.boutique or by ordinary or registered mail to:

Teamecommerce s.r.l.
Via Fratelli Pagani n. 10
24060 Castelli Calepio (BG)

The model withdrawal form available at the bottom of the page may be used optionally. No specific wording is required, provided that the communication clearly expresses the decision to withdraw from the contract and makes it possible to identify the order concerned.

The online chat and telephone number 035.4491296 may be used to receive assistance, but they do not replace an explicit withdrawal declaration where they do not allow written evidence to be retained on a durable medium.

Exercising the right of withdrawal is not subject to prior authorisation or approval by Teamecommerce. After receiving the declaration, the Seller may send the Consumer operational instructions for returning the goods and the address to which the products must be sent.

Requests concerning defective, damaged or non-conforming products do not necessarily constitute exercise of the right of withdrawal and are handled under the rules governing the legal guarantee. Purchases made at a physical retail store must be handled at the store where the purchase was made, upon presentation of the relevant proof of purchase, without prejudice to any other rights granted by law.

Condition of returned goods and reduction in value

The Consumer may inspect and handle the product only to the extent necessary to establish its nature, characteristics and functioning, in a manner comparable to what would normally be allowed in a store.

The goods must be returned with any accessories, components and documentation received. Where still available, the original packaging, boxes, labels and protective materials must be used or placed inside suitable outer packaging in order to reduce the risk of damage during transport. The absence of the original packaging does not automatically result in the loss of the right of withdrawal.

The Consumer is liable only for any actual reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

If a reduction in value attributable to such handling is found, the Seller may reduce the refund proportionally to the actual loss in value established, providing the Consumer with the reasons and the elements used to determine it. No fixed penalties of 60%, 80% or any other predetermined percentage apply, and the product is not automatically sent back to the Consumer solely because the original packaging is missing.

Cases involving products damaged during transport, defective products or products that do not conform to the contract remain separate and are subject to the remedies and conditions of the legal guarantee.

Return, transport costs and refund

The Consumer must send back or hand over the goods without undue delay and, in any event, within 14 days from the day on which they communicated their decision to withdraw. The deadline is met if the goods are sent before the 14-day period expires.

The return must be sent to the address stated in the instructions provided by the Seller or shown on the label available at the bottom of the page. The pre-completed label is optional and does not constitute authorisation for the return or a prepaid shipping label, unless expressly stated otherwise.

Where the right of withdrawal is exercised because the Consumer has simply changed their mind, the direct costs of returning the goods are borne by the Consumer, who may independently choose the carrier. Use of a tracked service and suitable packaging is recommended.

Where the product is defective, damaged or does not conform to the contract and the request falls within the legal guarantee, the necessary return or collection costs are borne by the Seller in accordance with the instructions provided by Customer Service.

In the event of withdrawal, the Seller refunds the payments due without undue delay and in any event within 14 days from the day on which it was informed of the Consumer’s decision. The refund may be withheld until the goods are received or until the Consumer provides evidence that they have sent them back, whichever occurs first.

The refund is made using the same means of payment used for the purchase, unless expressly agreed otherwise, and does not result in any costs for the Consumer.

In the event of withdrawal from the entire order, the refund includes the price of the products and the initial standard delivery costs incurred. Supplementary costs resulting from the choice of a type of delivery other than the least expensive standard delivery offered by the Seller are not refunded.

In the event of withdrawal concerning only some products in the order, the price of the returned products and any additional amounts due under the applicable law are refunded. A retroactive charge of EUR 9.90 is not automatically applied solely because the value of the products retained by the Consumer falls below the original free-shipping threshold.

For questions about the return procedure, Customer Service may be contacted by writing to info@easylife.boutique.

Reason for Return	Costs and Transport Borne by
Non-conforming product	easylife.boutique
Product arrived damaged	easylife.boutique
Right of Withdrawal	Customer