“Small imperfections are not attributed to a manufacturing flaw but to the uniqueness and quality of the product, entirely handmade.”
WHAT DOES BUYING A HANDMADE PRODUCT MEAN?
Buying handmade products must be a consciuos act: it means to choose products made by hand processes, which aren’t industrial or mass-produced. It means to buy items that are going to be unique. Uniqueness, originality and attention to detail make every product different from others, no two are exactly the same.
Some Easy Life collections (Abitare, Ambiente, Art&Craft, Artesanal, Design Art, Interiors, Natural) incorporate both hands and machinery during their crafting. That’s why you will not find two same products. You should also know that handmade products may feature inconsistencies or slight flaws. These are all signs proving that the products weren’t mass produced. Dips, ripples and different shapes of colours are all characteristics of handmade products.
WHAT SHOULD I DO IN FRONT OF HANDMANDE PRODUCT?
It will be easy to find a set of plates with items different one from others: you may find a plate with cracks, another one in a lighter shade of blue or one with an irregular shape.
How to behave? Everyone should better analyze the situation trying to understand if the items have a real flaw or if it is part of artisanal features.
You will find on the website some explanations about handmade Easy Life collections, but if you still need some declarations you can always get in touch with our customer service that will be available to help you and answer any questions you have.
Here some questions to ask to yourself, before complainments (but also before placing the orders):
- Do I like handmade products?
- Do I know the meaning?
- Do I want a handmade product even if it is not perfect?
- Do I know perfection is. by nature, exactly the opposite of craftsmanship?
Do I still want perfection at all costs? If the answer is yes, may craftsmanship is not for me.