With the shipment of fragile products these cases could happen:

  • Missing products
  • Non compliant products
  • Faulty products
  • Broken products
  • Items not delivered

If one of these situations happens, Easy Life could ask you to provide information about the fault or non compliance, including photograph of the product.

If you have received a faulty or non compliant product, you must report it within 30 days of receiving it.

Easy Life after carrying out the quality checks to verify the actual problem of the product, could decide whether to authorise the replacement or to return the amount.

Easy Life could also ask you to return the the faulty or non compliant product.